Boat — Its been more than a month didn't received my replacement product yet.

It's been more than a month i have filed warranty for the product on june 24 2020 and after 1-2 days their reverse degree takes place and latest i was updated on 7th july that "the replacement product issued" and after that i haven't received any information about my product till now(26 july/20) and their customer care representative even did not receive the call anytime, i have done 100 of calls to them but they didn't reply any of them... pls help me what to do about it.