Boat — Jack issue

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I bought boat bassheads 220 earphones after two weeks the left side stops working and i had to adjust it each and every timewhile using it. Then i placed it for an warranty claim and its been two months i didint recieve any information on my product. Pls look into this and pls make an warranty claim or refund for the earphones. My ticket no[protected]. Pls make it as soon as possible.