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Boat-Lifestyle.com — Product is not picked up

Website:Www.boat-lifestyle.com

I ordered boat blitz 2000 speaker on 13 Nov 2021 and delivered by the same on 21 Nov 2021.but this product is received damaged. I file a complaint for replacement on 23 Nov 2021. Ticket ID 309179.still product is not picked up yet.
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It is not picked up yet
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