Boat — Missing Product / Fraud

This is Gourav Soni from Bawal, Distt- Rewari, Hr.
Recently on 23rd july i ordered 2 airdopes 131 matte black from boAt website and after 7 days finally i get my order...but after paying delivery guy 1998 rupees i opened my package and i got only one airdopes 131 and the second one is MISSING!!!

I tried to call courier service but they refuses to take any responsibility..

I tried to contact boAt via call on [protected], [protected] but they never connect in one dial attempt...these numbers take 20 aur 25 times dialing to connect wt[censored]

after attempt dialing many times i get a chance to talk with their agent and the agent said you have to write email on [protected]@imaginemarketingindia.com about this fraud.
so i wrote to them but even 24 or 48 hours later there is no response from them...very dissapointed!!
so i have no option to call them again and after 28 dial attempts i finally connect again with an agent and she said she (shuruti) want to hold my call for 2 minutes and guess what she took my 55 minutes and after then hangs up!!!

so i tried again dialing (18 attempts) and this time agent said he highlight the problem to the email team...but still on 1st august 2022 there is no response of any kind...nor a call back neither an email...shame on you boAt ...very poor service!!