Warrenty ticket NO.[protected]
AWB NO.[protected]
On August 17, 2024, I initiated the warranty claim process. The original product was picked up by Bluedart on August 18, 2024. As a replacement, a boAt Nirvana ION ANC was scheduled for delivery.
On August 25, 2024, I received a box via Xpressbees delivery. However, upon opening the package, I discovered the product was missing.
I immediately contacted the delivery personnel and Xpressbees customer support. Unfortunately, they were unable to assist and advised me to contact boAt.
Following their instructions, I contacted boAt customer support on the same day, which was a Sunday. They requested that I call back the following day, Monday. I was advised to photograph and record a video of the empty box and send it to [protected]@imaginemarketingindia.com, which I did promptly.
The customer support team then informed me of an 8-10 day investigation period. Today, September 5, 2024, the issue remains unresolved, and I have not received a satisfactory response from your team.
I am deeply frustrated and disappointed by this experience. The missing product and lack of timely resolution cause significant inconvenience.
I kindly request your immediate attention to this matter. Please expedite the investigation and provide a replacement for the missing product as soon as possible.
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