Boat — My boAt warranty claim rejected due to damaged product

Address:

Baghajatin

I had purchased boAt airdopes 131 on September 2022. And I was facing connectivity issue and mic problem so I wanted a replacement because it was under my warranty period. Now they are telling me that the product is damaged. According to them the pogo pin is damaged, but the pogo pin was like that only from the date of delivery. I thought it was a part of the design that’s why didn’t return it and it was going well for 6 months. Now I’m facing connectivity, low sound, and mic issues. That pin was like that only from the beginning and now they are telling me there will be no replacement. Kindly look into this issue. I have used so many boAt products before but never faced something like this before. It is simply not valid. Kindly look into this matter.