Boat — My warranty claim not solved.I did not receive my warranty product ,my money ,my original product

I have purchsed BoAT Airdopes 131 through BoAT webiste on[protected]Order no:3993906) . But due non funcionality of the Ear-phones I have claimed warranty on[protected] through the authorized service centre of BoAT company by submitting my original BoAT product. Ticket ID of the warranty claim is 35147329. Later I have received confirmation letter by BoAT that my product replacement claim is accepted and it will be send to the same address within 5-7 days through Expressbee couriers. But the courier company delivary person did not contact me over phone.I have rececived whatsapp messages that courier person is waiting and approching, but no person has approched or contacted me over phone . I have messaged and mailed BoAT regarding this issue. After few days BoAT has sent messages stating that Courier person was unable to contact me and gave me 3 options to choose 1)to send to same adress 2)to send to different adress 3) cancel the ticket. unfortuanately, by mistake I have cancelled the ticket since courier service was very poor. Later I have received message stating that my service ticket was cancelled. later I did not get any messages or e-mails regarding next procedures or steps .I have contacted the customer care service 04-05 times. But didnt get any solution.Here I have major questions

1. first of all courier service is very poor. They did not contact me over phone, is this my fault ?
2. you have given only 03 options .I have chosen cancel by mistake .ok what is the next procedure?
3.BoAT company has my money, my original product .Either They have to give my money back or have to give another product since it is in warranty . I have left nothing with me.
4. customer care service is very bad. They have promised me that will solve isuue, they will give new link to claim new warranty. But did not do the same.
5. If product is good, why would I claim warranty ? ok I claimed warranty, is this how they are giving service to customer? very worst and unpleasant experience
Please solve the issue .Give me another link to claim warranty or give me product or my money .Give me best solution as soon as possible

All relevant documents are attached for the reference.
Thank you
Santosh
Bangalore