[Resolved] Boat — No replacement issued and no reply over emails

Kshitijjain

from Makrana, Rajasthan

Address:

C-255, 2nd Floor, Guru Gobind Industrial estate, Next to Jay coach, Goregaon East, Mumbai, Maharashtra - 400063

On 8 july 2020 i registered a complaint on support. Boat-lifestyle.com and on 10 july 2020 courier came and picked up the defective earphones. After 3-4 days the product was delivered to boat service center mumbai and till that date there is no response from boat regarding my earphones. On their portal still they're showing that product pickup generated. No update regarding product received at service center or any other update. I mailed on their email id but now they are not replying me and also no one is receiving calls.
I want replacement of my product asap.

Ticket id:- 1264564

+1 photos

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Aug 11, 2020

Complaint marked as Resolved

So when I registered complaint on this website I also tweeted to boAt at the same time, so I don't know from which source they resolved my complaint but I think they resolved my complaint by my tweet on Twitter. They replied me on twitter after 5 hours. After 7 days they dispatched my replacement product and it was delivered to me on 10 Aug 2020. So If you are facing same issue as mine you can tweet on boAt handel.

boAt customer support has been notified about the posted complaint.

Jul 31, 2020

Updated by Kshitijjain I tweeted regarding same thing and in 4 to 5 hours, everything settled and they are dispatching my product. look at the screen shot and compare from previous screenshot.
I don't know is this happened because of https://www.consumercomplaints.in OR of twitter. But I am happy.

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Comments

Pnkj_sonkar

from Bhopal, Madhya Pradesh

Nov 23, 2021

On 8 Nov my defected earphone was picked up and on 13 it reached to the service center after that I was not getting any update so I called costumer care and executive said that the earphone model was discontinued by company so she gave me alternate option and after I choosed one of them she said it'll be delivered and since that I'm not getting any update.
I want my product replacement.
My ticket no.is 3942186