Boat — No response

One side of wireless headphone was not working properly, so i raised complaint on 13 june 2020 and product is picked on 18 june 2020, after tracking my shipment it shows whhandover on 27 june 6:21 pm. Now 12 july 2020, its been 28 days still no update from boat. Customer care not responding for calls and mails.

Please help here i want my headphone as early as possible...
Ticket no. Is 1177930