Boat — No response from service center since a month

Address:

mumbai

Now its been more than a month since I had sent the service center my boat bluetooth for replacement as its one side was not working within a month after buying. My product is Boat Rockers 255 and service ticket number is 1387345. I cannot even track my product they are showing me an error. I want my product to be delivered as soon as possible. The service center is not replying to my emails nor they are receiving calls. What kind of service do you think you are providing to your customers?