Boat — No status of earphones

I raised my complaint for boat basshead 100 as both of its sides were not working ticket no.-1090529 and it was picked up by courier on 15 may and delivered to boat center on 30may and now its about 30 days and there is no confirmation on receiving or any thing about my product from boat.. There call centre are so poor that no one pickup the call and now its really becoming frustrating as its all about 2 month but i don't even know that where is my product now. If i don't get any confirmation on futher procedure i'll forced to move to consumers court.