Boat — no update from boat on pickup of products under warranty

Address:	560037
Website:	Support.boat-lifestyle.com

I had purchased a boat's earphone on 3rd march 2018 and it is not working from 18th december, hence i have registered a complaint at support. Boat-lifestyle.com on 20th december with complaint id - 14*0. With repetitive follow ups and complaints no one has come to pick it up till date. Everytime i call the customer support they ask me to wait for a day but does not escalate my complaint.

This is not an acceptable behaviour from boat as it is a reputed brand. We buy products from boat based on it's brand value. Please let me know how to move ahead with this complaint.