Boat — No update on my product from past few days.

My boat 511v2 which i sent from repair/replacement is intransit from past 4-5 days even after reaching mumbai (Bom/rvp).
Also no one is responding to my query even after mailing it for 3 time.
Please give an update about my product and when will it reach me back. Please do it asap.

My ticket no. Is 1328992.

My product was picked on the day of complaint and it reached bom/rvp but no further updates from the company and courier service.