Boat — Not aproviding the refund

Hello Sir
i just ordered the Boat airdopes 131 and just wanna get Refund the replacement is only available and i want to buy the boat airdopes 441 pls help me to get refund so i can buy the boat airdopes 441 and there is a issue a by mistakenly pressed replacement pls cancel that
Order id 1250313
ticket no of replacement to cancel 364707
Link https://dtc.boat-lifestyle.com/ticket/364707
pls check and revert me back i have shared from my end whatever i have pls i request to you pls refund or replace the product to airdopes 441 if you want anything pls let me know.
I Hope You Will Resolve My Issue and reply the mail
Regards
Archit kumar