Boat — not get my product back

Address:

Rohtak, Haryana, 124001

I raised a complaint on 14 october of boat rockerz 255 f and it was delieverd to the boat care at 19 october and on 25 october i get notification that replacement product is issued but today is 30 october and i dont get any other information about dispatching even the customer care doesnot pick up my calls or nor replies my mails i want my product back and seriously i get very bad impression of boat company from this

My ticket no. Is-665886