Boat — Not get return warranty product

Dear Sir,

I have sent my product to Boat on 2nd October 2021. My product was in warranty and had a issue of One side speaker not working. As per customer care of boat, my product must be reach to me in 10 days but till date I did not received it. I contact to boat customer care many times but every time they just said that they have not my request and my product will reach me in 10 days but still its not. My Service Ticket Number is 3602683. Please resolve it.