Boat — not getting my headphones back

My ticket number is 1322736
I hv purchased boat rockerz 450 from official boat website on 10th july 2020 and recieved it on 18th july... But the product was not working fine as one of its ear was producing low sound... So i filed a complaint for product replacement... Now its been almost a month and i didn't recieved my headphones back... The message showing on my ticket number is (Replacement product dispatching soon) kindly provide my product back for which i hv alredy paid... Or i should further look for some strict actions