Boat — Not got my Airdopes after Paying the amount

Address:

A-21 Keshav Vihar, State Hanger Road jaipur 302017

I have ordered Airdopes 131 from the official Boat website and I got damaged airdopes, than I requested for exchange the item, damaged airdopes already picked up from my place but haven't get new airdopes, It's been more than 3 weeks . I tried to call the customer support lots of times but no response from them. Pls have a look into this pls.
I'm attaching the screenshot below, I have only these proofs. I tried to get invoice to raised the complaint but couldn't because boat official website not provided invoice as other E-commerce platform provide after payment. Pls help me