Boat — Not received product

I had ordered boat smartwatch from the website on 4th of july...today is 9th august still the company has no interest of even checking escalated complaints regarding my order...worst customer service ever...if your not able to fulfill your own product delivery then don't take orders...specially not prepaid orders..so much of my waste of time to call customer service all the time to check on my order YET no advancement..no option even to Cancel the product...waste of money and time is boat...