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Boat — not received product which i sent for replacement

My boat bassheads 242 wired earphone nic stopped working so i claimed warranty and returned back the product for replacemt on 09/07/2020 after a week - 16/07*2020 i received mail with my ticket number - 1252095 while tracking they mentioned that replacement product issued on 21/07/2020 after that no mail received till now / 28/07/2020 i've not received my product and customer care number also not responding.
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