Boat — not received the replacement unit

Address:	Mumbai City, Maharashtra
Website:	Boat.lifestyle

I registered a complaint on 9 th feb 2020 and my micro usb cable was picked up on 10th feb. And then it reached the service center on 17th and the replacement product was issued on 20th feb but i haven't received my product even today on 4 th march of 2020. I have been trying to reach them through custumer support everyday twice a day atleast but my call always goes on hold and then cuts after two minutes. There is no one to help with this issue and it has a very lousy custumer support system which does not beleive in custumer satisfaction