Boat — Not refunding my money

I ordered it on 16 May. And after 1 week as it was not dispatched, I contacted them through mail. They said it was cancelled due to some dispatch issue on 21 May. I again contacted them on 3 June on call and they told me to tell them again in mail. I did again and they relied "THE MONEY WILL REFUND ONCE THEY GET THE PRODUCT". When the product is not dispatched then what did they mean by that? I asked then in reply to mail but they didnot replied to that mail