Boat — not yet received the replaced product no message no mail for the particular product

Address:

Delhi, New Delhi, Delhi

When i track my product though the no. Given It shows the product to be replaced / replacement product issued on 22nd september 2019 and on computrised call it says that the product is sent to the customer
but it has been 1 month since i have recieved an update about the product and have not recieved my product yet
ALSO ON CONTACTING THE NO. GIVEN FOR CUSTOMER CARE NO. And ALSO MAILING ON THE MAIL PROVIDED THERE IS NO REVERT NO ANSWERS TO ANY OF MY CALLS AND MAILS
this is not at all expected and accepted from this company
I am feeling to file a case .
This is a big cheat. And a worst service from a such great oriented brand
I want help what to do i am planning to file a complaint