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Boat — one / both side not working

Service ticket number is 1382927

I have purchased the boat bassheads 152 wired earphones in the month of june 2020 and after 15 days one side of the earphone stopped working. The situation has become annoying as i am not getting service centre support every time i called they said the product is not available to them.

I request you to kindly look into this matter and provide replacement of the same.
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