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Boat — Order delayed without any status

This is Manthan Saxena from Bareilly Uttar Pradesh.
I booked my boAt wireless neckband on April 29, 2021 which i recieved on May 6, 2021 but it has a defect so i applied for warranty claim on May 21, 2021 and soon the courier boy came and toook my product 2 days later. It has been 2 months and i havent recieved my product yet . When I call them they say product is in service center. They are not giving any satisfactory response and just say sorry. When i asked for refund they said it cant be processed.
The product was booked on my father's name Pradeep Kumar Saxena
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Comments

You tell your ticket number, i'll help
Reply
furiousteel's [Complaint's author] reply, Jul 24, 2021
2389926 is my ticket no. My product is Rockerz 255 pro wireless earbud(teal green)
It will be a big thanks to you if you can help off
i'm also from up
Reply
furiousteel's [Complaint's author] reply, Jul 24, 2021
hey help me out at least reply have you seen my mssg

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