Boat — Ormal Complaint Harassment, Delay & Deficiency in Service | boAt & Courier Partner

Address: Gujarat

Dear Sir/Madam,

I am writing this complaint to formally highlight the continuous harassment, delay, and lack of proper resolution I have faced from **boAt Lifestyle**, their courier partner **Delhivery**, and related support teams.

### Timeline & Issues Faced:

1. I originally raised a service request for my **boAt product**, expecting a **brand-new replacement**.
2. After a long wait, I received a **replacement unit that appeared used/rejected**, with **multiple visible cuts and damage**, which is unacceptable.
3. I immediately reported this issue and shared images with your team. Despite this, I was repeatedly asked for the same information again and again.
4. Pickup was promised multiple times but got delayed. Even when courier agents contacted me, their behavior was **unprofessional and intimidating**, questioning why I raised a complaint.
5. I was later informed about a **100% refund**, but this is not acceptable to me because:

* The case has already been delayed for **nearly 2 months**
* I had clearly requested a **brand-new, unused product**, not a refund after harassment
6. There has been **no proper callback, no fixed timelines, and no single point of accountability**.
7. I have sent multiple emails and follow-ups, but responses are either delayed or generic, asking me to “wait 2–3 days” repeatedly.
8. Due to the lack of resolution, I was forced to escalate the matter to **Consumer platforms**.

### Complaint Summary:

* Delivery of **damaged / used replacement product**
* Excessive delay (nearly 2 months)
* No proper communication or callback
* Mental harassment and inconvenience
* Deficiency in service under **Consumer Protection Act, 2019**

### What I Am Seeking:

1. **Immediate resolution** of my case
2. Either:

* A **brand-new sealed replacement of equal or higher model**, OR
* Appropriate **compensation for harassment, delay, and inconvenience**
3. Written confirmation of **warranty validity**
4. A **clear callback from a senior escalation authority**

Please treat this as a **formal complaint**.
If this matter is not resolved within a reasonable time, I will proceed with further legal remedies available to me under Indian consumer law.

I request your immediate attention and a written response.

Regards,
**Sonu**