Boat — Payment deducted but no order confirmed or get refund

I made payment of 1299 for boat airdopes 131 on july 19, 2022 but i dont get any order details now more than three months to that payment i didnt get any refund also i have put many complaints to their support page but didnt get response please i want refund and immediate action to this complaint
here attached screenshot of mu upi transaction of payment