Boat — Payment done but order not processed and dispatched

I have placed an order on 27th June on website on Boat, payment was successful for the order but since then there is no update about my order,
My order id is -513573.
Most of the order which are after this order number are now in transit state but my order not even dispatched.
Customer care is not available for order related issue.
Their mail box is full, mail is not getting delivered on this mail id.
This was the response from mail box.

Your message couldn't be delivered to [protected]@imaginemarketingindia.com. Their inbox is full, or it's getting too much mail right now.

I don't understand if they can't process the orders timely then why they are taking orders and payments in advance.
After making payment customer is chasing them for there order.