Boat — Placed an order for Boat Airdopes- money deducted but no order was placed.

I placed an order for Boat Airdopes 131 on 3rd September 2022, 5:55pm and paid through Google pay at the same time for ₹ 1, 399/-.
The payment showed 'processing' for 2-3 days and was successfully transferred to Imagin Marketing India Pvt Ltd.
However, when i logged in to my boat account, there was no item in the cart, no order to track. No sign of the order being placed even on my email or messages.
I would like a refund or my earphones and an update regarding what actually happened, please!