Boat — Prepaid order not processed yet.

Have ordered boat Rockerz 333 from boat website directly on sale upto now the product is not shipped at least or no status of the product when I track the product it shows the order is not available but I can see the same order id in the website and boat mobile app. Order id is 579069 and it was ordered on July 19 2021. Upto now no response from boat not able to send email to given address or call customer care service number. When can I expect this resolved did anyone face same issue and guide me with process to get my product.