Boat — product did not received

Address:

132/B Near Chota Gurudwara 1st Floor Gautam Nagar, New Delhi, Delhi, 110049

My boat rockers 385 is not working so i asked for replacement then its been taken from me and my ticket no is 473501 on 23 aug 19 and yet now i didn't received my product its been 2 month now i have send so many mails and called so many times but no response i m getting little frustrated here 1st they dint given then product on expected date and now replacement also so late what to expect now . Plz look into matter and fasten things up.