[Resolved]  Boat — product is not being dispatched, boat 510 molten orange

Address:

New Delhi, Delhi

Its my 34th day since my headphones are with them, they have received my headphones on 24 of july, nd i have received a mail stating that we will revert u back in 4 days about the repair or replacement. Since then i havent received a single mail from them. My ticket number is 382468, i have tried a lot times nd contacted there customer care, they told me we would dispatch the product by august first week, nd on 6th of august replacement was issued to me, then they told me its raining in mumbai so delivery would be delayed we would dispatch it by next week, nd this thing continues, i used to call almost each nd everyday nd they wont pick up the call after about 5 tries of waiting they use to pick up the call, and again the same story the product is out of stock we would deliver it my next week, nd again saturday sunday comes, on saturday they tomorrow is sunday please call us on monday we would dispatch your product, now on 16th of august again the change the status of my product nd issued replacemet again on 16th nd erase the past record, nd change all the dates now its showing they have recieved the product means the service center on 6th of august nd replacement was issued to me on 16th august, i have contacted them about this, there is no response from them about all this, now on 22nd i have talked to them they promised me that they would dispatch my product by 4:30 pm by today itself, then i asked them about my waybill number so that i could track my product, nd they provided me with a tracking id saying that you would receive the same tracking id by email by today itself when your product would be dispatched, i have called them again at 5:45 nd tried calling them again nd again at the end around 5;58 they picked up the phone nd i told the whole story again nd asked them to tell me when is my product going to dispatch, she said provide me ur waybill id that was given by our executive because there is some server issue, i have provided that, then she said your product would dispatch by 7pm by today itself i said thank you. Thats the whole thing that is going around, now im going to consumer court for all this, you guys also file the complaint againt this fraud company nd customer care.