Boat — Product misplaced/ scammed

Address:

Boat-lifestyle

I claimed a warranty for my product which was 20 days old due to malfunction . The delivery partner while receiving looked thoroughly the product in and out before receiving, when the product reached the service centre they are claiming it to be damaged and not just scratch but in two pieces.
There was not a single scratch from my end and how can it break in two pieces being in a box. I have submitted it in the same box they've sent it. With most protection.

I've been scammed. I really need help with this . Though the product price for others may be very less but for me it is too much .