[Resolved] Boat — Product not delivered on Time as expected

M Saali

from Mumbai, Maharashtra

Oct 21, 2022

Address:

Potheri, Chennai

I have ordered a product from Boatlifestyle on 14th October 2022. First the estimated date was 19th October 2022, then it got changed to 20th October 2022 on the next day. But today is 21st Oct 2022 and still the product not delivered and exact status of the transit also not updated yet.
Not even a communication from xpressbee. The product came to Chennai Xpressbees hub on 19th Oct. and still not delivered to me.
When I track my order it says Estimated Delivery Date 20 Oct 2022 (on time).
In email, it showing arriving on 22 october 2022. I have also attached few photos. My products AWB No. [protected]. Also raised a complaint thru call to Boat customer care, they say we will get back to you in 48 hrs.
I am really not satisfied with XpressBees logistics. no response from XpressBees customer care no. not even getting connected to executive. It says your call will connect to our executive and disconnecting in 5 seconds every time. pathetic.
boAt has to take responsibility to this issue and resolve it immediately, I am a customer of boAt for the past 5 years. this is first issue i face with your service. Even sent an email yesterday to [protected]@imaginemarketingindia.com, but no reply yet.

+3 photos

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Oct 23, 2022

Complaint marked as Resolved

After lot of escalations and complains thru email, Twitter, etc. got delivered after 3 days of estimated date. Worst customer service. Pathetic

boAt customer support has been notified about the posted complaint.

Oct 22, 2022

Updated by M Saali My product was ordered on 14th October 2022 from boat lifestyle. Its been 8 days now and still not delivered. Its been in xpressbees Chennai hub for almost 4 days and yesterday it was came to the xpressbees destination hub and still not delivered to me.