Boat — Product not dispatch after a week

I was ordered a product on 8th of June and it’s already a week but the product is not ready to single step further for delivery as the policy of boat its taking 4-5 days to delivery a product. I try to contact them over mail and phone number but the interesting thing is they didn’t even a single reply of my mails and calls . I think they don’t care about the customer. If they are not able to deliver a product in time or informing a customer about the product then why they keep the delivery segment.