Boat — Product not received after warranty claim

Raised a complaint of my product airdopes 131 viper green colour to replacement within the 7 days of the product delivery. The boat service sent a message that the pick up is to be done by Xpress bees, but the courier partner didn't come to me. After replacement timeline has over they sent me a message that the delivery partner was unable to contact me but I didn't receive any message or call from the delivery partner. After it I again raised a complaint on 9th of July and on 15th of July they picked up the product they checked it and sent me a message that the is replaced and it going to be sent through and on 20th July they sent me a message that my location was unable to be delivered and after I contacted the boat customer care but I didn't receive any solution for my problem and it's 5th of August. I want my product back. I want it as soon as possible.