[Resolved]  Boat — Product sent for warranty not received for more than one year

Address:

2nd Floor, 19, 16, Hauz Khas Village, Deer Park, Hauz Khas, New Delhi 110016

I have raised a warranty claim request for my boAt Rockerz 255F Pro Bluetooth Headset (ticket No 2244142) on 10th April 2021. The item was picked up on 12th April 2021 by blue dart courier via way bill number [protected]. After pickup, the item reached to their service centre on 14th April 2021. Since then there is not even a single update from the boat team about my product even after multiple complaints through phone and email. I expected a delay due to the covid pandemic but the delay is getting very long. They are taking customers for granted and could not even consider providing an update over the ticket. They disconnect my call right after I clearly explain my issue due to which I have to explain everything again. After several phone calls, I got to know that my ticket number has been closed without replacing my product.

Then as informed by the customer care executive they told me to get the acknowledgement receipt for pick up from blue dart. When I called blue dart they told me that the acknowledgement receipt/details of the way bill had been erased from their database. But the pickup was done under blue dart waybill number [protected] on 12th April 2021 and the same has also been intimated through my email id by Imagine Marketing Private limited on 12th April 2021. I am having the tracking details of blue dart which I already saved earlier and the screen shot of the same has been attached through this email for your kind reference. My product was delivered to your hub in Goregaon Jogeshwari Etail on 14th April 2021.

I want to get a refund because it has been more than one year since they took my headset and they are not considering my difficulty with my situation without that headset. They are just keeping the customers wait and forget their hard-earned money. These kinds of companies should be banned from India. Which I think can improve our quality of life, or please take strong action against such brands and help people live their life happily.

Regards
Vijay Anand P
[protected]