Boat — Product shows in testing for 8 days

Respected sir, I've complained for my boAt Bassheads earphones replesment in which courier boy has been picked up parcle and handed over to service station. Now whenever i check the status of my ticket it shows that date is 29 of april and it says itom is in checking and testing period it takes two buisness days. But its been 8 days no updates. I request you to please do some action as soon as possible