Boat — Product warranty claim not resolved and no communication since last 20 days

Address:

230, Samirpark, Maheshwari-2, Odhav, Nr Sunflower English school, Ahmedabad

I applied for a replacement/repair for my earphones 'boat bassheads 103' on july 24. My ticket no. Is 1327208. The last communication from their side was on 4th august claiming that a replacement product has been issued, however, i haven't received any product and the company's consumer service is unreachable through texts/emails/ and phone number. The texts and emails have no responses and their phone number isn't connecting. Its been over a month, i expect some communication on where my product is and when can i get back my repaired/replaced earphone.