Boat — Received Used and Incorrect Product - Request for Immediate Resolution

Order Details:

Order ID: 7511075-EX2
Product Ordered: Boat Airdopes Supreme
Date of Purchase: 29/01/2025
Dear Boat Customer Care Team,

I am writing to bring to your attention a critical issue with my recent purchase of Boat Airdopes Supreme from your official website. Unfortunately, I have received a used and incorrect product for the third time, despite multiple attempts to resolve this matter.

The details of the issue are as follows:

Product Mismatch: I ordered Boat Airdopes Supreme, but I received a different product.
Condition of the Product: The product appears to be used, with visible signs of prior usage such as [mention specifics like scratches, missing seals, etc.].
I have already contacted your support team previously, but my case was closed without providing a satisfactory resolution. I am requesting immediate replacement with a new, unopened product.