Boat — Refund not received yet

I ordered watch on 29 June 2022 throgh boat app. My money deducted but order was not confirmed. After number of calls in customer care they keep on repeating to escalate case to superior. They also reply some time like payment not recived, some time like refund is initiated and provided payment ID of my payment as there refund payment ID. i share them screen shot of my gpay transection, Bank statement, reply from payment gateway payu. But these boat staff are incompetence in there work.