Boat — Refund required

Boat — Refund required

V Venky_Yknev from Chennai, Tamil Nadu Dec 19, 2023 Jan 20, 2024 This thread was updated on Jan 20, 2024

Ticket# 41877620 I was purchased Boat Flash Plus - Active black on September 2nd and it takes 4-5 business days to deliver. - Within a week the product got damaged (Display issue) raised a complaint immediately and waited for their response. Pickup done after 5 Business days and Testing team tested this useless product for more than 3 days finally they sent the replacement after 10days (Oct 2nd week received). - Again I'm facing the same problem (Display issue) in the replacement product. Escalated and the courier pickup was done after 10 days. Now have to wait for the testing update and again they are saying it will take 14 days to process. I don't want to wait for this useless product. Just need the refund. Even if you send the replacement product it won't last for a week, again I have to escalate wait for a month for the replacement. On this edition there is a Bug inform your R&D to check and stop this product. Don't play with the customers. 1700rs is not a small amount for me. Teat the product and process the refund in my original payment mode. Do not say again (we do not provide refunds as per company policy). If this is not resolved I'll step-up to the next level. Was this information helpful? No (0) Yes (0)
boAt customer support has been notified about the posted complaint. Dec 23, 2023 Updated by Venky_Yknev Me again the customer of this complaint... They planned and played a very good corporate game with this issue... After escalating this issue in consumer forums, I repeatedly asked for the refund after testing the product. But what they said is shocked, They said that they have tested the product and testing was passed(Display was not there) and returning the product back to my address. After seen this email i told that I can't accept this package just return and refund, they refused and forced me to accept the parcel. For my safety purpose i was taken a video while unboxing, while opening i was shocked the product was now damaged... Without testing they returned me the same display issue product also they damaged the product. 1) Provided fake report and forcing me to accept the product. 2) Now they are going to refuse the replacement request. NOTE: If the product is in damaged condition none of the company will accept the return request. Fake testing report attached for your reference... In the report itself we can see the product has been damaged. Unboxing video proof attached for people reference. https://drive.google.com/file/d/19ubYVZWueRDdj7E_b36hSVawZPFOE7cm/view?usp=sharing Jan 20, 2024 Updated by Venky_Yknev They are not resolving my issue, Sharing fake reports, Sending damaged products to my home address, and sharing many T&Cs to escape from the issue.
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