Boat — Regarding boat rockerz wireless

Address:	C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon Mumbai Mumbai City District Maharashtra India - 400063 Landmarks: Next to Jay Coach
Website:	www.boat-lifestyle.com

My boat rockerz 255F neon Bluetooth earphone stopped working properly and i applied for a replacement. They collected the product 2 months ago and still haven't notified me about whether i will be getting a replacement or not. The product is still under warranty as i had purchased it less than 5 months ago. When i call customer care, i get a message saying "we're sorry that we couldn't answer your call. We'll get back to you shortly." but they never call back. I've been trying to contact customer care for the past 2 months.
I just had my ticket number 1167918 and nothing else also i mailed to there support but they are asking for an order ID