Dear Boat,
I ordered Boat Xtend Pro with Bluetooth calling feature on 25th November 2022 from boat website Order #3399819. My product (Smart Watch) got delivered on 30th November 2022. But due to some hardware issue (Speaker not working) in the watch received, i ordered the replacement on 1st December 2022 and received the replaced product on 5th December 2022. When I tried to connect the smartwatch I had received via Boat Crest Application, it didn't respond, i talked to the customer care executive of the boat and explained to them regarding the problem. They told me to reset the watch and then try again. I did it again by resetting the watch on different mobile devices but the problem remained the same. After that, I finally called the customer care again and told them that I have followed all the procedures correctly and now the watch is not connecting.
They told me that they will create a ticket regarding this and I have to mail the problem regarding this. After that during the evening time on 06/07/2022, when I was taking the snapshot of the smartwatch I saw that the product I had received was Boat Storm Pro, which was different from the product I had received. After that I talked to the customer care and they told me that this will be covered in the warranty, I have sent the watch to the boat for replacement and where they told me that the watch is duplicate i have made the videos of both the products i have received from boat and now the boat is telling me that they will not change the product as the product that i have received is fake Was this information helpful? | 
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