Boat — Regarding return delivery of earphones

Address:

92, Brahmakundi, Dhar

I have submitted a complaint on imagine desk portal (16/07/2020) because one side of my earphones stopped working, They responded very quickly and the next day my product was picked up and waybill no. was provided to track the product. Once the product reached Mumbai, I thought my repaired or replaced product will reach to me in 10-14 days but it didn't happen. I tried calling but was unable to contact them. I tried emailing them too but they didn't respond.
Portal: https://imaginemarketing.freshdesk.com/support/home
Ticket No: 1295691
Waybill No.:[protected]