Boat — Regarding the warranty replacement delivery

I have applied for a warranty replacement for my boAt BassHeads 100 in-Ear Wired Earphones with Super Extra Bass, in-line Mic, Hawk Inspired Design and Perfect Length Cable (Furious Red) due to the problem of Mic which didn't work and the left ear piece also didn't properly work. Hence, I registered my complaint on 10th July and my ticket number is 1272198. My earphones were picked up for service and replacement on July 13th. And I tracked my earphones till it reached your Mumbai headquarters after delay due to lockdown restrictions. Kindly update me about the product status. I tried calling the customer care phone number and emailing too but no replies. So, let me know soon please. It's been 24 days without any sort of communication from the company's side.