Boat — Replaced worst product as new

Address:

Imagine Marketing Pvt Ltd (Boat) Address - C-255,2nd floor,Guru Gobind Singh Industrial Estat Off W.E.Highway, Goregaon (E), Mumbai Maharashtra , 400063

My complaint no 1467758.
I bought a boatstone 1400 model blue tooth speaker from an online store last year. Every thing went fine upto this august 2020. I noticed it is not getting charged, that is its battery is malfunctioning. Though it was under warranty period, i register a complaint through their official boat lifestyle website. They arrange for a pick up via courier on august 28, 2020. It reached their service centre and i was informed so via their website complaint tracking system. And after few day they informed me as a replacement product issued instead of old faulty one. So i feel relaxed and sit back and waited for my replacement product arrival. Atlast today i received the parcel via courier, and i opened it very eagerly, but i was shocked whenever i saw the speaker, it was an old and used by some other, having lot of scratches in its body. The quality of that speaker too very worst and not punchy and crispy as my old speaker. I know how it will give the output for a song that i am very often listening with my old boatstone 1400 speaker. The same song not performed well by this speaker and i worried a lot. Because i bought this speaker for 4599 rupees. All gone within a year.
Today 24 september 2020 i sent mails regarding this poor replacement speaker to their customer support mail address. With some images showing wear and tear on all over body of the speaker. But they never replied to my mail. I think they won't look after my mail. Their customer care number also not working. I need original good sound quality speaker as replacement immediately.