[Resolved]  Boat — Replacement for my Boat Airdopes 611 is issued but the product did not delivered.

I raised a warranty claim request for my boat Airdopes 611 on 22 October which were not functionng properly. The product was picked up on 23 October from me. The last update was that the replacement is issued for my claim on 8 November. Since then there was no update on the ticket and it has been more than 20 days I am living without my earphones and it is hard to connect to calls. Even no reply on my mail and phone call of customer care is not helpful.
My complaint id is 1675418