Boat — Replacement Issue Ticket No: 29303835.

Address:

B/61, Ganganagar Society, Behind Tekrawala High School, Palanpur Patia, Surat - 395 009.

Dear Aman Sir,

Ticket No: 29303835

This is Ashit Mody from Surat, Gujarat. A few months back I brought Bluetooth neckband "Boat Rockerz 258 Pro + Active Black" from the local mobile shop. In starting days the product was working as per good standard. But approx from last month, its battery discharged too early and its sound quality was also not up to the mark. So I logged a complaint on your website and a few days back your courier partner (Blue Dart) came to receive my neckband. He examined my neckband carefully and found there isn't any damage or anything else. So He asked for all accessories including the original box with the bill for the replacement procedure. So I give him my neckband with the original accessories (including the original bill, box, extra earbuds, charging cable, and booklet).

But after a few days, I got a WhatsApp message regarding my product. I open the link and found that there is some pic and they said that it's a damaged product so we are not able to replace your product. so I call to your service centre and said my queries but between the call, that lady put my call on hold and it was for a minimum of 25-30min so I cut the call. And after a few minutes, I got a WhatsApp message that my ticket is closed and they are going to send my neckband back. And a few days back I got my neckband in loose condition without original accessories (including the original bill, box, extra earbuds, charging cable, and booklet).

So now my complaint is, My neckband was not damaged as per examined by your delivery partner so please replace or repair my neckband. Another thing is please send my original accessories (including the original bill, box, extra earbuds, charging cable, and booklet).

Thank You