I purchased a boat earphone from boat last year on 20.01.2021 online and faced a quality issue in which one of two ear-ins stopped working. I approached a boat service center with the following details on 02.12.2021 and was denied replacement on ground on unavailable stock.
Later, as asked by him, I agreed to submit the earphones and was promised to receive the same on my provided address within 7 days.
On 03.12.2021, I also received an email from boat mentioning 'service ticket number 4194031' and stating that my earphones will be shipped from their warehouse.
Since then I have mailed boat three times dated 27.12.2021, 09.02.2022 and 14.02.2022 respectively. Also, I have called the service center executive multiple times on the contact number provided by him apart from the boat customer care. But I have received no positive response or intimation from either party.
On 09.02.2021 I was told by their customer service executive Kamlesh that my replacement request is rejected because of incorrect invoice format and I was asked to provide the same. I immediately mailed the invoice to them on their email '[protected]@imaginemarketing.freshdesk.com' and received no response again.
on a call on 14.02.2021 at 11:47 pm, I have been told that the earphones received by them are of different model and the invoice is not on my name.
The earphones were gifted by me to my old mother and she hasn't been able to use them for past many months. Also, as our hometown doesn't have boat service center, my brother had to travel over 200kms and had to suffer loss of his time and travel cost. We have been trying to call him on his contact number and its mentally tiring for a product of rupees 1529.
Even boat customer support hasn't provided a resolution in past 70 days and a lot of our valuable time has gone into requesting for our much deserved replacement and the value of time, loss of pay, travel cost and mental stress have surpassed the product value itself. I request the replacement and a compensation of rupees 5000 from the company against the resolution.
I have mentioned the address of the service center I visited along with contact details provided to me -
Yaqub, Smart Care, G9, 10 Ground Floor, Dharampali Palace, Near Vinayak Hospital, Sector 27, Noida, Uttar Pradesh - 201301 . Phone - +91-[protected].
Also, I have attached all the communication proofs and invoice for your reference
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